#Suddenlink internet speed test install

See Forum here for Latency Issues after the Speed Upgrade. I have the same issue no matter if I use a router or pfSense, etc. I have taken service and connection readability down until this issue is resolved. Service was good for 8 months until Christmas. I have a direct run from the demarc point to the modem. I had a tech out and we bypassed a splitter in the attic. Internet will not work unless I start pinging websites. I am having latency issues on the Suddenlink network since Christmas. I am still in the honeymoon phase as far as connection reliability goes so it will be updated in the future on how the new modem works out. I have updated my service and connection ratings. I would like to thank the GM in the DFW area in helping me resolve this issue. So far I have not had any latency issues and it is working wonderfully. It is a 24x8 channel modem and it was provisioned in under 20 minutes. I had to return the modem to the POP and they did not have another one in stock so I do not know if the cable modem had bad firmware from Netgear that caused it not to work or if the modem was bad out of the box. The CM1000 would not provision correctly on Suddenlink. I have found out that the Netgear CM1000 will not work on Suddenlink. I do wish the buisness side was cheaper for the higher speed tiers, or they had a prosumer side that was the business side but for residential.

#Suddenlink internet speed test install

Have not had any issues in the last 30 days ( Since Install ). I have gone back to the business side of Suddenlink. I'm paying for business for the static IP and for supposedly better service.Īttachments are at bottom of page, Scroll Down. They want us to say social distance and not leave the house, well we need working internet. In this age of Social Distancing, Broadband needs to be considered an essential service like power and water. I am at the point where we need to see if the City will change the Franchise agreement because Suddenlink is not providing a working service. I checked with my neighbors and they are all having this issue, I checked with my HOA and they are having issues.

This has been going on almost 2 weeks now. Over the years there have been blips and a few days were service was bad but service has always come back up after a few days. I just didn't expect the issues to last this long. Suddenlink needs to get their $H!T together, Between bad customer service and not updating modem firmware, I'm not surprised there are issues. I called Early Friday Morning and was told it would be 8/26. I called on Monday 8/17 to have a tech out and was told they would be out by Wednesday.

I have replaced my splitters, surge protectors and have tested direct to the demarc, I still have same issue. I swapped Modems and am still having throughput issues. I called back after taking this week off of work and modem keeps loosing sync. I called in on 8/12 and then was working a shift schedule. Internet has been wonky last week and a half. I was never informed that I had a billing issue when I called in. I think they combined their business and residential call centers. I will have the account updated by the end of the week. I did ask for a service credit for the 3 weeks of service that was not working and will take care of the 4th week myself since its a billing issue. I found out the hard way there is no 30 day period before they disable your account like in the past. Then they stopped working ( low throughput ). I swapped modems on the 2nd or 3rd and then my services were working for a day and a half. I had a manager out on the 8th and that is when I was told my issues might be billing related. Repairs took so long that my account was restricted during the 4th week because of billing but I was not informed. I had several tech visits and the 1st one said there was noise on the line and the 2nd one said that there were too many devices on the node. It turned out that we had a node issue with low light feeding the node and that was causing slow speeds. I am 24x7 and can't have outages every week. They have been having to many maintenance outages in the middle of the night. When Starlink is available I will switch to them. It took 3 months to fix an issue where they were charging me for a modem when I was using my own modem. Issues are not resolved unless you file an FCC complaint. I log into the modem monitor raspberry pi and i see my modem reconnecting bonded to 32/1 channels and no connection.

I had an outage that lasted 15 minutes last night. I have adjusted my review and recommend you avoid Suddenlink. I am now showing 400/20 instead of 400/40. I did get the $200 gift card but I have just found out that my upload speeds have been cut in half. I went back to Suddenlink around the May/June Time Period.